|Job type||Full Time|
Coordinate the activities of Patient Financial Services, including billing, cash posting, correspondence, and claims follow up. Create, maintain, and administer training and professional development programs to increase staff knowledge and skills.
ESSENTIAL JOB FUNCTIONS:
Identify and continuously improve patient account processes and integrate them into the hospital system.
Enhance professional growth and development through participation in education programs, current literature, in-service meetings and workshops, and conduct department meetings and training as needed. Educate self and staff on changes in reimbursement and billing regulations
Analyze and track volume indicators, maintaining KPI within PAR.
Maintain thorough knowledge of all contracts and ensure compliance of both the facility and third party payors.
Write, implement, and ensure adherence to policy and procedures within department, communicating with other departments as necessary and meeting JCACHO guidelines.
Increase Picker Institute patient satisfaction ratings pertaining to Patient Financial Services.
Provides for selection, training, supervision and other personnel matters within the patient financial services department in accordance with approved staff budget and hospital policies. Ensure adequate staffing and cross training in department to meet the needs of the organization.
Develop operating budget for department and operate within approved budget guidelines.
Protect assets of facility by monitoring cash and adjustment posting utilizing cash controls
Perform other duties as assigned. Must be HIPAA compliant.
Four years of supervisory experience in a health care setting is required. Must have effective customer service, communication, and organizational skills. Flexibility, adaptable to change, critical thinking, problem solving, and the ability to work well under periods of stress are necessary. Working knowledge of Medicare, Medicaid, Government, and Commercial Insurance filing regulations is required.